![]() Think you can upload that file to like a dropbox or something? I am desperate to get the old version back. This is really unsafe and I wont recommend it myself (might even be illegal) but it was worth the risk for me. It may seem troublesome to do all this just to get back the old module but it shows how desperate i was to get back the old module than to use the newer but inferior nanoleaf app that I very much hate.ĪndrewDrakePhan Sorry for the double post but i figured out how to import over a synapse 3 with the old nanoleaf module build to my newer formatted pc. A lot of trial and error was made until i managed to get back the settings I wanted. Once everything is pasted back to way my old pc was, i restarted my pc and synapse will load back the old settings with nanoleaf module still intact. I did not perform a uninstall but rather, i manually delete all the Razer related folder/files and replaced them with the ones in my pendrive. The newer pc that has synapse 3 without nanoleaf module built in was then put into safe mode so I can delete all the existing razer folders and registry before pasting everything back in. This copy I took is the latest version of synapse 3 with nanoleaf module built in directly inside. Also 4 registry file has to be exported as well, 2 from hk current user and 2 from hk local machine. I had to first copy all the existing Razer folders from Program Files (x86), program files, program data, appdata/local from my other pc that has nanoleaf module installed and then store the files/folders in a pendrive. Sorry for the double post but i figured out how to import over a synapse 3 with the old nanoleaf module build to my newer formatted pc. Perhaps try or somewhere else on there you might find an older version? All in all, absolutely no help whatsoever. Perhaps reading answers from a database and he just wanted me to go away. I couldn't help but think that Barf is a moron. ![]() ok, well thank you for your time BARF and the info.īARF: It's the least I can do. ME: Yes, that is the problem we have been having. But there was an update back in Sept, so looking for an older install build that predates the update.īARF: I'm sorry but as much as I'd like to provide one, this is the only website we can download Synapse 3 and even getting a package installer for the previous version of Synapse 3, I doubt it will run since it is an online software and will be needing updates every now and then. ME: Yes, and I'm talking about Synapse 3. ME: Well, until a fix or final outcome, is there an older build of synapse available somewhere that still has the integration?īARF: I'm afraid the partnership was only for Synapse 3. Be healthy, Phillip! It is my pleasure to assist such an amazing customer like you. It's hard to explain what we lost and the pain in the butt of the four dots unless you know what I'm talking about. No worries, this should reach our higher team. I had hoped LIFX would come out with a better app as well.īARF: I understand. ME: From everything I've read on the Razer site, the Nanoleaf site, and the forum, the theory behind the reasoning is a good one, but in practice, I don't think enough people are voicing their disappointment with losing the customization capabilities we had. If you wish to be notified with Razer updates, you may subscribe to our Razer Newsletter īARF: Will there be anything else for now? No worries, I'm sure Razer is working for an alternative. Going back to your concern, we are sorry to hear this. Please take note of your case reference number 000000000. The new way of having to use the Nanoleaf desktop app doesn't offer any customization at all. ![]() And no, I was using Synapse 3.0 but the Nanoleaf Module was retired back in Sept and is no longer integrated into it. Before we proceed, may I know if you have an existing case number, or is this your first time reaching us? Unfortunately, the partnership was only available for Synapse 3 since the previous Synapse version is only for our legacy devices. ME: Quite a few of us on the forum do not like the fact that Nanoleaf was removed from Synapse 3.0.īARF: I understand that you wanted to use Nanoleaf integration with our previous Synapse version 2. Thank you for raising your concern with us. I'm curious if there is an older version of Synapse 3.0 I could download that still has the Nanoleaf integration?īARF: Nice meeting you, Phillip. ME: Hello Barf! Hope you are having a good day. I'm gonna change the reps name to Barf just for fun.īARF: Thank you for contacting Razer Support. Well, I contacted Razer support to see if they could point me to an alternate download link or something and then this happened.
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